On behalf of all of the staff at Taveuni Palms we would like to thank you for choosing to stay with us.

If there is anything we can do to help make your stay more enjoyable or you have any special requests please do not hesitate to let us know.

Barry and Colleen

Service Staff

Your personal villa staff will arrive and be on the end of the telephone every morning at 7am.  They will be here until you advise them that you will no longer be requiring their service and then they will retire for the evening.   If you should need your staff earlier than 7am please let one of us know as we will be more than happy to arrange this.

Sanitary Items

Please kindly note that Taveuni Palms works on a septic tank so sanitary items such as tampons, pads and condoms cannot be flushed down the toilet as it will cause the system to block.  Please dispose of these items in the sanitary bag provided and put in the bin.

Laundry

We have provided you with a laundry bag in your wardrobe. Please place anything you wish to have washed in the bag. Please let the staff know when you wish for your clothing to be washed. There is a laundry fee of FJ$20 per load.

Being on an outer island we try to be as environmentally conscious as possible. Your housekeeper will change your bed sheets every second day. Should you wish to have your bed sheets changed daily please do not hesitate to let the staff know. 

Pool Floats

If you require pool floats, please call one of the service staff and they will bring it in for you

Snorkeling

Please kindly note that a snorkeling float has been provided with your villa.  When snorkeling in front of the villas, Fijian Law requires you to announce your presence in the water to boat traffic by strapping the red and white float to your ankle whilst snorkeling. Please call one of the service staff and they will bring it in for you with your snorkeling gear.

Please don’t hesitate to ask your service staff for a life jacket while you are doing any water activities which will be provided complimentary.

Privacy – The Red Coconut

To maximize privacy during your stay we have provided you with a red coconut. The red coconut indicates to staff that under no circumstances do you wish to be disturbed.

If you require absolute privacy please place the red coconut 

Beach Villa – on the floor by the service entrance.

Horizon Spa Villa – On the side of the pool by the service entrance.

The staff will not enter your villa unannounced unless we have unexpected rain or wind and need to bring in cushions or take down an umbrella. If they see the red coconut displayed they understand that you request that they do not perform this task at that time.

Power

Taveuni Palms provides 24 hour power through our generator. Very occasionally we have temporary power outages. If such should occur please just hang tight as it usually takes just a few minutes to come back on.  

Please contact the staff before using any personal electrical appliances such as hair dryers, curling tongs or an iron. Because we generate our own power supply we ask that you please follow the following guidelines and warnings. Failure to do this could result in personal injury. Please ask a member of staff to assist you when using any personal electric devices.

Air conditioning is provided in the bedrooms. Please ensure that all windows and doors are closed when using the air conditioning. Please do not reduce the a/c below 18 degrees as this overloads the air conditioner. 

Please ensure each member of your party reads and understands the above warning and guidelines.

Tipping

We often have guests ask us about our tipping policy. 

We kindly ask that you do not give our staff cash directly during your stay.

Gratuity is not mandatory but very much appreciated by our 17 staff.  Should you wish to tip the staff at the end of your stay we handle all gratuities by placing it in a “Staff Christmas Fund” 

The fund is equally distributed to our entire staff at Christmas time or you can designate to us those who you would like to extend a gratuity and it will be handled as you wish.  

Please let Colleen know if you have any questions.

Again, we want to reiterate that the service you receive during your stay is sincere and genuine not simply a service in return for tips but if you wish to thank the staff by leaving a gratuity then you are welcome to do so.

Vinaka,

Colleen

Last Minute Cancellation Fee

Please kindly note that a 50% cancellation fee will apply to a last minute cancellation on the morning of a booked excursion.

The local villages do a lot of preparations when they are notified of an excursion and reserve guides for the day.  In turn, the villages incur costs before we arrive for an excursion.

Please kindly note for scuba diving, deep sea fishing and some of the boating excursions we use an outside operator, who has a 24 hour cancellation policy.  We have indicated this at the bottom of the excursion description; if this policy applies please let us know if you have any questions.  

Thank you for your understanding

Dialing Room Service

Please dial 207 from the phone in the villa to get through to service.

After Hours

Should you require assistance after you have dismissed your staff, please do not hesitate to contact management by dialing 207 or Barry mobile 891-5870 or Colleen mobile 891-5869.

There is also a security officer on the property after hours.

Check Out

Please kindly note check out time is at 10am.

Late checkout is subject to availability.

Please ask the service staff if you would like to arrange a late checkout.

Late checkout is at 3pm and is FJ$300 per person which includes lunch.

Standup Fans

If you require an additional stand up fan for the living room area or the villa deck for outdoor use please do not hesitate to let the service staff knows.

Let’s get started

An all inclusive private island resort unlike any other.

Let’s get started

An all inclusive private island resort unlike any other.

Taveuni Palms Resort Reservation/Payment Policy:

We require a 25% deposit (non-refundable) due within 7 days of booking. Balance must be received 60 days prior to arrival.

A booking is not recognized nor the space reserved, unless a deposit is received. Reservations made within 60 days of arrival require payment in full at the time of booking. We accept most major credit cards.

*All bookings must be paid in full prior to arrival.

Taveuni Palms Resort Cancellation Policy:

Deposit – No refund
Less than 60 days notice – Cancellation fee will be 100% of rate for every night cancelled

In the event of a cancellation, notice must be received by the Taveuni resort in writing. No refund will be given for no-shows, unused days, or unused portions of pre-paid packages. Refunds are subject to bank fee/credit card fee adjustments. We strongly recommend appropriate insurance protection.

Taveuni Palms will not accept any responsibility for any personal injury, loss or damage to personal equipment or property while staying on the property or during participation in any activity. Taveuni Palms will not accept responsibility for any bodily harm or injury, which may occur while staying on the property or during participation in any activity off the property. Taveuni Palms will not accept any delay, additional expense or inconvenience which may be caused directly or indirectly by events within or outside their control. Taveuni Palms will not be held responsible for refunding unused nights due to flight delay or cancellations. Taveuni Palms will not be held liable for any failure to carry out arrangements agreed to for clients, if such failure is due to fire or other casualties, acts of God, National Emergencies, strikes or shortage of labor or materials or any other causes beyond its control. Please ensure you purchase appropriate insurance protection.

Happy visitors

Don't just take our word for it, see what previous guests have to say about our 5-star Fiji Resort!

“We could not have had a more perfect wedding day. The effort that went into preparing the villa, grounds and arch was beyond all of our expectations. Watching all the preparations and the beautiful result was the perfect lead up to the wedding. We have enjoyed every minute of our stay. From the ultimate privacy, to the relaxation, to the amazing food and wonderful service – everything was been first class. Thank you to everyone. You will all be in our hearts forever.”

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Jason and Suzee, Southby

" WOW, WOW, WOW, WOW
We have been blown away, way beyond our expectations and truly appreciate all of the love & care that you have put into creating such an amazing vacation spot. The local, laid back genuineness was the perfect place for our honeymoon and all that we had hoped for.
It was great to experience the authenticity of the Fijian food! We were so spoiled here, it is so hard to say goodbye but we definitely will be back soon! Thank you from the bottom of our hearts!”

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Currie & Prosser, North Carolina, USA

“It was so stressful everyday to decide what to eat for breakfast and lunch and where to eat – the bula deck, the house deck or the pool deck and what bula drinks to have – “decisions, decisions” – and where and when to snorkel amongst the beautiful coral – whether or not to take out the kayak – or should we swim, take a nap or read –“decisions, decisions” – whether to scuba dive or to enjoy the beautiful ocean view or the gardens – “decisions, decisions”… You made us feel so welcome and cared for. This vacation exceeded ALL of our expectations."

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Carol and Stew Harvey, Santa Ana, California

“Mike and I are very sad to leave such a beautiful place and such wonderful people. You have all made our honeymoon so much better than I could ever have imagined. It was perfect! You have all touched us with your kindness and I hope you know how much it is appreciated. Thank you so much and we wish you all many more years of creating wonderful honeymoons. You think about everything, even the tiniest of details and that is what makes this experience so wonderful and why it stands out from the rest. Warmest regards,”

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Mike and Lea Seals, Indiana USA